Privacy Policy

1. Overview

Roamkit ABN: 71 738 326 117 (“Roamkit”, “we”, “us”) is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

We collect personal information that you provide directly, including:

• Name, email address, and phone number
• Delivery address and suburb
• Hire dates and product selections
• Children’s ages (where provided, to help with gear recommendations)
• How you heard about us
• Messages sent via our contact form
• Franchise or interest registration details

We also collect technical information automatically when you visit our website, including your IP address, browser type, and pages visited. This information is collected via Google Analytics and is used to understand how visitors use our site. This data is anonymised and aggregated and cannot be used to identify you personally.

We do not collect or store your payment card details. All payment processing is handled by Stripe, Inc. and is subject to Stripe’s Privacy Policy.

3. How we use your information

We use your personal information to:

• Process and manage your hire booking
• Arrange delivery and collection of equipment
• Send booking confirmations, reminders, and receipts
• Respond to enquiries and customer service requests
• Notify you when Roamkit expands to your area (interest registrations)
• Follow up on franchise enquiries
• Improve our services and understand how customers find us
• Send occasional marketing emails to customers who have made a booking with us (you can opt out at any time)

4. Third-party service providers

We use trusted third-party services to operate our platform. These providers may process your personal information on our behalf:

• Stripe — payment processing. Your card details are handled entirely by Stripe and are not accessible to us.
• Resend — transactional email delivery (booking confirmations, reminders).
• Google Analytics — website analytics. Collects anonymised data about how visitors use our site. Subject to Google’s Privacy Policy.
• Neon / Vercel — cloud database and hosting infrastructure.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

5. Data retention

We retain booking records and associated personal information for seven years to comply with Australian tax and business record obligations. Interest registrations and contact form messages are retained until no longer needed for their original purpose. You may request deletion of your personal information at any time (see section 7).

6. Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our platform uses HTTPS encryption, access-controlled databases, and industry-standard security practices. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

7. Your rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your personal information (where legally permissible)
• Opt out of any marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, email us at hello@roamkit.com.au. We will respond within a reasonable time, generally within 30 days.

8. Cookies

Our website uses functional cookies and browser storage to maintain your shopping cart between sessions. We do not use tracking cookies or third-party advertising cookies. No cookie consent banner is required as we do not engage in cross-site tracking.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available at roamkit.com.au/privacy. Continued use of our services after a policy update constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions or complaints, contact us at hello@roamkit.com.au. If you are not satisfied with our response, you may contact the OAIC at oaic.gov.au.