Refund Policy
Last updated: April 2026
Pre-launch note: This policy has been drafted with reference to the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010). It should be reviewed by a qualified Australian solicitor before the site goes live.
1. Our commitment
Roamkit ABN: 71 738 326 117 (“Roamkit”, “we”, “us”) aims to make every hire straightforward and hassle-free. This Refund Policy explains when you are entitled to a refund and how to request one.
Nothing in this policy limits your rights under the Australian Consumer Law (ACL). If a consumer guarantee applies, you are entitled to a remedy regardless of our standard cancellation terms.
2. Cancellations by you
If you need to cancel your booking, the following applies:
| When you cancel | Refund |
|---|---|
| More than 48 hours before hire start | Full refund, less payment processing fees |
| Within 48 hours of hire start | No refund |
Payment processing fees charged by Stripe are non-recoverable and will be deducted from refunds where applicable. These are typically 1.75–2.9% + $0.30 per transaction.
3. Cancellations by us
If Roamkit is unable to fulfil your booking for any reason within our control (for example, equipment unavailability or a scheduling error on our part), you will receive a full refund of all amounts paid, including the delivery fee.
We will notify you as soon as practicable if we are unable to fulfil your booking and will make reasonable efforts to offer an alternative arrangement.
4. Damage deposit
A $100 damage deposit is charged at the time of booking and shown as a separate line item at checkout. It will be refunded to your original payment method within 48 hours of equipment collection, provided the equipment is returned without damage beyond fair wear and tear.
If damage is found, we will contact you before making any decision about the deposit. You will have the opportunity to discuss the assessment with us. Where costs exceed $100, additional charges may apply.
5. ACL consumer guarantees
Under the Australian Consumer Law, you have guaranteed rights that cannot be excluded. Specifically:
- Equipment must be fit for its intended purpose
- Equipment must be in acceptable condition at the time of delivery
- Services (delivery, setup) must be provided with due care and skill
If equipment is delivered in an unsafe or non-functioning condition, or if we fail to deliver when and where agreed, you may be entitled to a remedy under the ACL, including a refund, regardless of our cancellation terms above.
6. How to request a refund
To request a cancellation or refund, please contact us as early as possible:
- Email: hello@roamkit.com.au
Please include your booking reference number and the reason for your request. Refunds are processed to the original payment method and typically appear within 5–10 business days depending on your card issuer.
7. Disputes
If you are not satisfied with our response to a refund request, you may contact the Australian Competition and Consumer Commission (ACCC) or your state’s fair trading office. In NSW, this is NSW Fair Trading at fairtrading.nsw.gov.au.